Refund policy

Last updated: October 14, 2026

Made-to-order products

Each Iron & Ease product is made for your order. We do not offer returns or exchanges for a change of mind, an incorrectly chosen size or color, or an incorrectly chosen phone model, except where required by applicable law. Please review product details and fit notes before ordering.

Damaged, defective, or incorrect items

If an item arrives damaged, defective, misprinted, or different from what you ordered, contact us promptly and within 30 days of delivery. Include your order number and a description of the problem. We may request clear photos to assess the issue. For confirmed production or fulfillment errors, we will arrange a replacement or refund at no additional cost.

How to request help

Start with our contact form. Please do not mail items back without instructions. We will tell you if a return is necessary and provide the appropriate address.

Missing orders and cancellations

Report a missing package promptly and within 30 days of its estimated delivery date. Cancellation or changes may be possible before production starts; once production begins, we may be unable to cancel or change the order.

Refunds

Approved refunds are issued to the original payment method. Your bank or payment provider may need additional time to post the credit. This policy does not exclude or limit any mandatory consumer rights.